Returns & Exchanges
At SofaSofa®, we want you to be completely satisfied with your new furniture. If your selection isn't the perfect fit for your home, you can return or exchange your items within 30 days of delivery.
Initiate Your Request
Contact our customer concierge team via email or phone with your order number to begin the return or exchange process.
Prepare the Item
Ensure the furniture is in its original condition and securely packaged in the original wrapping to prevent damage during transit.
Schedule a Pickup
Our specialized white-glove logistics partners will contact you to schedule a convenient time to collect the item directly from your home.
Receive Your Refund
Once our warehouse inspects the returned item, we will issue a full refund to your original payment method, minus any applicable collection fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing